Hotel Policy

Oyo Townhouse Guest Policy

Please be advised of the following policies:

A security deposit of $100 will be taken at the time of check-in. This amount may be refunded pending inspection of the room at check-out. In order to receive a full refund of the security deposit, the room inspection must yield that everything is in proper order as it were prior to check-in.
- Credit/Debit card holds may take up to 10 business days to be refunded.
- Cash is refundable day of check-out pending inspection.
No refunds will be issued for cash or prepaid guests. Credit/Debit card room payment refunds are at the discretion of the hotel management.
All guests must present a valid government ID at check-in.
Guests must be a minimum of 21 years of age in order to check-in.
Active military under the age of 21 traveling on orders must present their active duty military ID.
Absolutely no smoking in any part of the hotel other than designated smoking areas. A $75 fee will be applied if smoking occurs in areas other than the designated smoking areas.
No exterior doors may be propped open at any time.
Housekeeping services will be provided each day between the hours of 9am-2pm. If there is a “Do Not Disturb” sign on your door during those times, your room will not be serviced unless alternative arrangements have been made with management.
We reserve the right to deny check-in for any reason.

We appreciate your business.

Pet Policy - OYO Townhouse Jacksonville AR $15 per pet/per night

Pets are permitted unless they pose a health or safety risk or are prohibited by law. To ensure a great trip with your furry friend, please adhere to the following guidelines:

Pet limit of 2 pets per room.
Animals that pose a health of safety risk may not remain on site, and include those that, in our manager’s discretion, are too numerous for any one room, cause damage to our property or that of our guests, are too disruptive, are not properly attended, or demonstrate undue aggression.
Jacksonville, Arkansas has city ordinances in place when it comes to pets allowed within the city. Please note your animals breed in the below space(s)
Animals that assist the disabled, known as “Service Animals,” are always welcome. Like pets, however, any Service Animal that poses a health or safety risk may not remain onsite.
All pets and Service Animals must be declared at check-in. This is very important because it provides our staff with key information about the occupants of each room.
Please be considerate of other guests when walking pets on the property and clean up after your pet.
In consideration of all guests, pets must be attended to and under control at all times.
Pets should not be left alone in a room or automobile.
Due to safety concerns for our employees and your pet, we will not service a room with an unattended pet. All rooms should be serviced daily to maintain health and cleanliness standards. If unavoidable circumstances require a pet to remain unattended in a room while the owner is offsite, the pet must either be secured in a crate or travel carrier or you must notify the front desk that your pet is roaming freely in the room and what timeframe housekeeping is permitted to enter the room when the pet will not be present or when the pet is secured.
If you fail to comply with the above and your unattended pet prevents our staff from servicing your room, you may be asked to vacate the property.

We appreciate your cooperation and we look forward to your stay.

Room Types and Beds

The maximum number of persons allowed in a room with one king, queen, or double bed is 2. The maximum number of persons allowed in a room with two queen or double beds is 4.

We are pet friendly

Service Animals and well-behaved pets are permitted (maximum 2 pets per room) unless they pose a health or safety risk or are prohibited by law.
Service animals always stay free. Well-behaved pets are always welcome.

To ensure a great trip with your furry friend, please follow these rules:

Animals that pose a health or safety risk may not remain onsite, and include those that, in our managers’ discretion, are too numerous for any one room, cause damage to our property or that of other guests, are too disruptive, are not properly attended, or demonstrate undue aggression.

Animals that assist the disabled, known as “Service Animals,” are always welcome. Like pets, however, any Service Animal that poses a health or safety risk may not remain onsite.

All pets and Service Animals must be declared at check-in, because it provides our staff with key information about the occupants of each room.

Due to safety concerns for our employees and your pet, we will not service a room with an unattended pet. If your unattended pet prevents our staff from servicing your room, you may be asked to vacate the property.

In consideration of all guests, pets must be attended to and under control at all times. Pets should not be left alone in a room or automobile. If unavoidable circumstances require a pet to remain in a room while the owner is offsite, the pet must be secured in a crate or travel carrier on your service day to avoid injury or damage.

Pets must be on a leash or securely carried outside of guest rooms and under control at all times.

Please be considerate of other guests when walking pets on the property and clean up after your pet.

If your pet or Service Animal does not comply with any of the above guidelines, you may be asked to vacate the property with or without a refund. Service animals and well-behaved pets stay free.

Special Promotions, Rates, and Discounts

Military Discount

We are proud to offer all active and retired military personnel and their spouses up to a 10% discount1 off our best available nightly rates, at all of our locations. To apply to a reservation, select “Military” as your Rate Type during the reservation process (before confirming your reservation).

1The military rate is valid only in the country that a guest serves (or served) and a valid military ID must be presented at check-in to receive this special rate.

Senior Rate

OYO Townhouse Hotel is proud to offer a Senior Rate discount2 of up to 10% off of our best available nightly rates at all OYO Townhouse Hotel locations within the continental United States.

To apply to your reservation, select “Senior Rate” as your Rate Type during the reservation process (before confirming your reservation).

2A valid ID card must be presented at check-in to receive this special rate. To be eligible the ID holder must be 60 years of age or older. The Senior Rate discount is applicable to a maximum of two (2) rooms for six (6) consecutive nights per stay when paid for by the Senior Rate customer.

Kids Stay Free

Children 17 and under stay free when occupying the same room with an adult family member. The online reservation process provides rates and room types to accommodate only the adults indicated on your reservation. It does not consider any children that you will be traveling with. Please make sure that you reserve a room that provides the number of beds to accommodate each guest (adults and children). When making your reservation, you can indicate the number of children traveling with you in the reservation process on the during the booking confirmation page under in the Additional Information section. Sleeping bags, cots or blow-up mattresses may not be used in a room by any guest, and no furniture may be placed in a room by any guest.

Military Rates

senior rates, corporate rates, or discounted rates with coupon numbers have no cash value; are not valid with any other special promotions, rates or discounts; cannot be combined with any other discounts, corporate rates or memberships; are only valid on G6 Hospitality Sites; may not be available during special events; and may be discontinued without notice. Promotional rates and discounts are subject to room availability on a per-night basis. Room rates are subject to all applicable taxes and local fees. Other Terms and Conditions may apply.

Reservations, Guarantee, and Cancellation Policies

Reservations may be made up to one year in advance. Reservations are based on availability and are only guaranteed when made with your credit card. Guaranteed reservations will be held all night for your arrival. If you are unable to guarantee your reservation, your room may be held until 6:00PM (at most locations). All reservations on our Sites require a credit card guarantee on a reservation. If it becomes necessary to cancel a prepaid or guaranteed reservation, you must cancel the reservation through our Site, contact our Call Center or the property directly by 6:00PM hotel time (4:00pm at some locations) on the arrival date and receive a cancellation number. (Times and dates to cancel without penalty may vary by location, on Special Events, Holidays and/or Weekends.) Contact the location or the Call Center for cancellation policies that may affect your reservation. If you do not cancel your guaranteed reservation within the applicable cancellation window, your credit card will be charged for the first night plus all applicable taxes or services charges/fees, and the remainder of the reservation will be cancelled (if more than 1 night).